SHIPPING AND RETURNS POLICY

SHIPPING AND RETURN POLICY

SHIPPING

All orders are shipped from DUBAI. While orders are typically shipment within 3-7 business days, orders may take longer due to unexpected situations. You will receive an order confirmation email once your order has been placed. Tracking information is automatically sent to the email address you provide at checkout.

• NORMAL ORDERS

DOMESTIC - All UAE orders are shipped via Quiqup Couriers and will arrive within 3-5 working days once dispatched.

WORLDWIDE - All international orders are shipped via DHL and will arrive within 5-7 working days once dispatched.

• CUSTOMISED ORDERS

DOMESTIC - All UAE orders are shipped via Quiqup Couriers and will arrive within 5-7 working days once dispatched.

WORLDWIDE - All international orders are shipped via DHL Couriers and will arrive within 7-10 working days once dispatched.

RETURNS

At The Dungeon Gear, we strive to provide the best possible shopping experience. We understand that sometimes items need to be returned, and we're here to make that process as easy and customer friendly as possible. In addition to refunding your purchase, we offer to redeem a voucher for the full purchase amount (excluding shipping costs).

Here are the details of our return order terms and policy: 

Eligibility for Voucher Redemption
The item must be in its original condition, unused, and in its original packaging. The return request must be made within 15 days from the date of receiving order. Items must not fall under any specific non-returnable categories which may include certain personalized or perishable goods. i: e Socks

 

Voucher Value
The voucher will be issued for the full purchase price of the item, excluding any shipping or handling costs. Shipping costs will be deducted from the voucher value.

 

Redemption Method
Vouchers can be redeemed by entering the provided voucher code during checkout on our website. The voucher code is unique and can be used for a single purchase.

 

Expiry Date
Vouchers issued for returns are typically valid for 2 months from the date of issue. It is important to use the voucher within this time frame.

 

Restriction
Vouchers can be used to purchase any products on our website. There are no restrictions on product categories or minimum purchase amounts. Can be use only one time.

 

Shipping Costs
Shipping and handling costs are not refundable and will be deducted from the order amount.

 

Customer Support
Our customer support team is available to assist you with any questions or concerns regarding returns or voucher redemptions. Please feel free to contact us if you need assistance.

 

Transparency
We are committed to maintaining transparency throughout the process. Our goal is to provide a seamless and fair return experience for our valued customers.


International orders
We are currently closed for returns for international orders; therefore, no international exchanges will be processed at this time.

EXCHANGES

We regret to inform you that we do not offer exchanges for orders, whether domestic or international. We understand that this may be inconvenient, and we appreciate your understanding.

Please contact our customer service team if you have any questions or need further assistance regarding your order.

Thank you for your cooperation.